Shipping Policy

This Shipping Policy explains how Nour Linen processes and ships orders placed through https://www.nourlinen.ca/. Delivery times and shipping options may vary by destination, product availability, carrier, weather, and other circumstances outside our control.

Order processing

Orders are generally processed within 1–3 business days after payment is confirmed. Processing may take longer during sales, holidays, inventory counts, or periods of unusually high demand. Business days do not include weekends or public holidays. If a significant delay occurs, we will make reasonable efforts to communicate it.

Shipping destinations and charges

Available destinations, shipping methods, and charges are shown at checkout. Shipping charges may depend on the destination, order size, weight, and delivery service. Please check your shipping address carefully before completing your order.

Estimated delivery times

For Canadian addresses, standard delivery is estimated at approximately 3–7 business days after dispatch where the selected service supports this estimate. This is an estimate, not a guarantee. Remote areas, weather, carrier delays, peak periods, and other factors may extend delivery times. Confirm these estimates match your actual carrier and fulfilment arrangements before publishing.

Tracking

When tracking is available, we will provide tracking information by email or through the order-status page. Tracking updates may take time to appear after the carrier receives the parcel.

Incorrect addresses and missed deliveries

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because of an incorrect address, failed delivery, or failure to collect it, additional shipping charges may apply to reship the order where permitted by law. Contact us promptly if you notice an address error; changes may not be possible once an order has been dispatched.

Lost, delayed, or damaged shipments

If your order appears delayed, tracking has stopped updating, or your parcel arrives damaged, contact hello@nourlinen.com with your order number and relevant details. We will work with the carrier to investigate and determine an appropriate next step. Nothing in this policy limits consumer rights that apply under law.

Split shipments and unavailable products

If an order contains multiple items, we may ship them together or separately depending on stock and fulfilment arrangements. If an item becomes unavailable after purchase, we will contact you about available options, including a refund where appropriate.

Contact

For shipping questions, contact hello@nourlinen.com or write to 1510 Drew Rd, Unit 9, Mississauga, Ontario, L5S 1W7, Canada.