Privacy Policy

This Privacy Policy explains how Nour Linen collects, uses, discloses, and safeguards personal information when you visit https://www.nourlinen.ca/, place an order, contact us, or otherwise interact with us. We handle personal information in accordance with applicable Canadian privacy laws, including where applicable the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

Information we collect

Depending on how you interact with us, we may collect contact details such as your name, email address, phone number, billing address, and shipping address; order and transaction details; information you provide in customer-service messages; and technical information such as IP address, device/browser information, and website activity collected through cookies or similar technologies.

Payment information

Payments may be processed by third-party payment providers. We generally receive payment status and limited transaction details rather than full payment-card information. Payment providers handle payment information under their own privacy and security terms.

How we use information

We may use personal information to process and deliver orders, provide customer support, manage returns and refunds, communicate about orders, operate and improve the website, prevent fraud and protect security, maintain business records, comply with legal obligations, and send marketing messages where permitted by law and subject to your choices.

Cookies and analytics

Our website may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand website traffic, measure marketing performance, and improve shopping experiences. You can manage cookies through your browser settings and any cookie controls offered on our website. Disabling certain cookies may affect website functionality.

When we share information

We may share information with service providers that help us operate our store, such as ecommerce hosting, payment processing, shipping and delivery, customer support, analytics, fraud prevention, and marketing providers. We may also disclose information when required by law, to protect rights and security, or in connection with a business transaction. We do not sell personal information for money. If our use of advertising or analytics technologies is treated as a disclosure or sharing under applicable law, we will provide any required notices and choices.

Processing outside Canada

Some service providers may process or store information outside your province or Canada, where it may be subject to the laws of that jurisdiction. We take reasonable steps to select providers and protect information, consistent with applicable legal requirements.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, accounting, dispute resolution, and legal compliance. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of online transmission or storage can be guaranteed to be completely secure.

Your choices and privacy rights

Depending on the law that applies to you, you may have the right to request access to or correction of personal information we hold about you, withdraw consent where processing is based on consent, or make a privacy-related complaint. Some information may need to be retained for legal or legitimate business reasons. To make a request, contact hello@nourlinen.com. We may need to verify your identity before responding.

Marketing communications

You can unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may still send non-promotional messages about orders, deliveries, returns, or important account matters.

Children's privacy

Our store is not intended for children to make purchases independently. We do not knowingly collect personal information from children in a manner prohibited by applicable law.

Changes and contact

We may update this policy from time to time by posting the revised version on our website. For privacy questions or requests, contact hello@nourlinen.com or write to 1510 Drew Rd, Unit 9, Mississauga, Ontario, L5S 1W7, Canada.