Refund Policy

At Nour Linen, we want you to be satisfied with your purchase. This policy explains how to request a return, exchange, or refund. Any rights provided by applicable consumer protection law remain unaffected.

Return window

You may request a return within 30 days of delivery, provided the item meets the conditions below. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.

Return eligibility

Unless the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, returned products should be unused, unwashed, unaltered, free of damage, and in their original packaging with tags and proof of purchase. For hygiene reasons, used or washed bedding and other personal-use textile items may not be eligible for a change-of-mind return where legally permitted. This restriction does not remove rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

Damaged, defective, or incorrect items

Please contact us promptly after delivery at hello@nourlinen.com and include your order number, a description of the issue, and clear photographs where helpful. We will review the issue and explain the available remedy, which may include a replacement, repair, refund, or other remedy required by applicable law. Reporting promptly helps us investigate, but a delay does not automatically remove any rights you have under law.

How to request a return

Email hello@nourlinen.com with the subject line “Return Request” and include your order number, the item(s) you wish to return, and the reason for the return. Wait for our instructions before shipping the item back. Do not send returns to an address until we confirm the correct return destination.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise. If an item is defective, damaged, incorrectly supplied, or a different arrangement is required by applicable law, Nour Linen will provide an appropriate resolution and explain any shipping arrangements.

Refund processing

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund. If a refund is delayed beyond a reasonable period, contact us.

Exchanges and sale items

If you need a different item or size, contact us to ask whether an exchange is available. Exchanges depend on stock availability. Sale or promotional items are subject to the same legal protections as other products; any additional change-of-mind restrictions will be disclosed before purchase and will not override statutory rights.

Contact

For return or refund questions, email hello@nourlinen.com or write to 1510 Drew Rd, Unit 9, Mississauga, Ontario, L5S 1W7, Canada. Do not mail a return until we confirm the return address and instructions.